Sr Support Engineer 1 - Application Support + SQL + Linux + Cloud (Azure)

Scope: Deliver flawless application onboarding service to Blue Yonder customers by ensuring quality in implementation support.

• Drive, as a lead SME for Blue Yonder Customer delivering their TMS Environments and providing the support during their onboarding journey
• Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives and to ensure seamless delivery continuum into Operate through phased go-lives.
• Understanding the Application Landscape of the customer and ensuring the application deployment is done
• Implement “Advanced Quality Prevention” plans to improve solution and service reliability
• Deepen competency on end to end solution architecture, performance engineering and relevant SaaS tools OR business processes and industry domain
• Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service during the first installation as well.
• Act as a Senior solution SME providing mentorship to Technical Architects and Consultants, delivering product/technical trainings and supporting in improving capability and delivery quality of the team.

Our current technical environment: i. Demonstrates strong technical expertise as required to support concerned solution, for e.g.,