Unisys
Sr Technical Service Desk Analyst -Level 2
- Location Hyderabad, TS, India
- Experience 2-5 yrs
- Job type Full-time
- Posted 13 Oct 2026
You will be taken to Unisys’s own careers page to apply. Job ID REQ576474.
Job description
What success looks like in this role
We are seeking a Senior Technical Service Desk L2 to provide advanced technical support for end-user computing, applications, and infrastructure-related issues. The role involves troubleshooting complex incidents, mentoring L1 analysts, managing escalations, and ensuring timely resolution of service requests while maintaining high customer satisfaction. Key Responsibilities
- Provide second-level technical support for hardware, software, operating systems, and network-related issues.
- Handle escalated incidents from the L1 Service Desk team.
- Troubleshoot and resolve complex issues related to Windows, Microsoft 365, Active Directory, VPN, and enterprise applications.
- Administer user accounts, permissions, and group policies in Active Directory.
- Support Microsoft Teams, Outlook, OneDrive, SharePoint, and Exchange environments.
- Diagnose and resolve desktop, laptop, printer, and mobile device issues.
- Perform root cause analysis and implement preventive measures.
