Staff Tech, Product & Technical Support

Role : Staff Tech, Product & Technical Support Location : Bangalore Position : FullTime

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role

The Remote Commissioning Engineer will be responsible for remote commissioning, validation, integration, and troubleshooting of Building Management Systems (BMS) and HVAC control systems. The role requires deep technical understanding of Niagara Framework, control logic, field devices, and building equipment, with the ability to diagnose system-level issues and optimize performance remotely

Key Technical Responsibilities : Perform remote commissioning of BMS and HVAC control systems using Niagara N4, NexRev, and Novar platforms. Validate controller configurations, control logic, point databases, graphics, alarms, schedules, and trends. Commission and verify field devices such as sensors, actuators, VFDs, dampers, valves, meters, and controllers. Monitor and analyze live system data, alarms, trends, and logs to identify functional and performance issues. Troubleshoot control logic, network communication, and application-level issues across BMS subsystems. Diagnose integration issues across BACnet, Modbus, LON, and IP-based protocols. Provide technical support through calls, emails, and remote sessions for live customer issues. Support testing of HVAC systems including AHU, RTU, Heat Pump, VAV and lighting systems. Coordinate remotely with site teams, commissioning agents, and internal engineering teams. Prepare detailed commissioning reports, as-built documentation, and technical advisory notes. Track commissioning issues, punch points, and action items to closure using project trackers. Provide post-commissioning support and assist during system handover and stabilization phases. Support critical commissioning and troubleshooting activities outside normal business hours when required. Minimum Requirements: Strong hands-on knowledge of Niagara Framework (N4) including station setup, backups, restores, and upgrades. In-depth understanding of BMS architecture, controllers, and supervisory systems. Strong expertise in HVAC control sequences and building equipment operation. Ability to troubleshoot application, controller, and network-level issues. Knowledge of electrical and mechanical fundamentals related to HVAC and building automation. Experience in BMS integrations and third-party device communication. Ability to interpret control drawings, wiring diagrams, and functional descriptions. Strong verbal and written communication skills for technical discussions with Technicians and stakeholders.