Subject Matter Expert - SDM

Driving quality execution for our customers is critical for the long-term success of Nokia and customer satisfaction is the main measure of this objective. In this role, you will ensure the success of a Live Network Intervention by taking responsibility for the quality and accuracy of the LNI artifacts, procedures, scripts needed to execute the planned activities and supervise LNI execution.

• As a subject matter expert in the Delivery Assurance team, you will own and be accountable for all aspects of the LNI activity.
• You will accomplish this by leveraging your extensive Mobile Core expertise, best practices, and lessons learned. This role will require you to look across product domains and measure the impact and risks of LNI activities at a solution level.
• Review and approve LNI plans including data sources like CiQ, implementation procedures, scripts and other LNI artifacts prior to implementation on the customer network.
• Review and establish the Key Performance Indicators (KPI) that will be used to measure impacts to the network based on LNI work to be performed.
• Capture details of the review and as needed contribute findings to lessons learned and best practices.
• Execute (as needed) & supervise the services delivery teams during the maintenance window and manage incidents during the activity.
• If needed, join/ lead troubleshooting group for specific Live Network intervention