Subject Matter Expert (SME) – US Mortgage Underwriting

Hello there! Infrrd here.

Haven't heard of us? No problem. First off, it's pronounced In-fur-d.

We are a leading Enterprise AI and Intelligent Document Processing (IDP) company helping global organizations automate document-heavy workflows across mortgage, insurance, construction, and manufacturing.

We are looking for a Subject Matter Expert (SME) – US Mortgage Underwriting. As our go-to authority on underwriting and QC, you will work directly with US lender and servicer clients and guide our product, AI, and operations teams. This role is ideal for a seasoned underwriter who is as comfortable on a client call as deep in a loan file.

Key Responsibilities

• Lead client discovery sessions, workshops, and business reviews, and build trusted relationships with underwriting, QC, and compliance leaders

• Turn client guidelines, overlays, and QC checklists into clear requirements for product and delivery teams

• Handle client escalations and guideline-interpretation questions, and support pre-sales, demos, and RFPs

• Act as the final authority on complex underwriting and QC decisions across VA, FHA, and Conventional loans

• Audit pre- and post-closing QC reviews for accuracy and root cause, and flag recurring defect patterns

• Define extraction fields, validation rules, and edge cases for mortgage documents, and review AI output for accuracy