Supervisor

Job Title: Front Office Supervisor

Job Summary We are looking for a hands-on Front Office Supervisor to lead our daily front desk operations. You will manage shift workflows, support the front desk team, and resolve guest issues to ensure an exceptional customer experience.

Key Responsibilities

- Guest Relations

• Handle check-ins, check-outs, and billing inquiries efficiently.
• Resolve guest complaints and service issues promptly.

Team Leadership

• Supervise, train, and motivate front desk associates.
• Ensure team compliance with grooming and service standards.
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Qualifications

• Experience: 1+ years of hotel front desk experience, with prior shift lead or supervisor experience.

• Tech Skills: Proficiency in Hotel Property Management Systems (PMS).
• Availability: Flexible schedule to work nights, weekends, and holidays.
• Soft Skills: Strong communication, conflict resolution, and multitasking abilities.