Supervisor, SAM & CLH

ROLE OVERVIEW The Software Asset & CLH Analyst III is the shift lead and technical anchor for one of the three IST-anchored shifts. The role carries two things at once: operational command of the shift — queue ownership, escalation resolution, and the handover into the next window — and the deepest technical expertise on the team, covering Corporate License Hosting server operations and the high-risk legal and contractual gating that junior levels are not authorised to clear. On the CLH side the analyst monitors the health of the global floating-licence servers, raises and validates licence file changes when contracts renew or quantities change, reads concurrent-usage metrics from the Altair Floating License Monitor, and works daemon drops to resolution inside the 4-hour SLA. On the governance side the analyst handles EULA and clickwrap reviews, checks the master review register before re-reviewing, routes signed agreements out of the standard queue and into formal legal cases, and supports publisher relationships and business reviews. Three of these roles exist, one per shift, and each is the senior decision-maker on duty when the manager is off the clock. CORE COMPETENCIES & EXPERTISE To maintain operational excellence, analysts must demonstrate proficiency in the following key domains:

• Foundational Licensing Knowledge: Deep understanding of perpetual, subscription, SaaS, and true-up models, including their unique compliance implications and operational requirements.
• Corporate License Hosting (CLH) Expertise: Advanced capability in managing floating-license servers, editing configuration files, working daemon drops within SLAs, and analyzing concurrent usage metrics via the Altair Floating License Monitor.