Systems Development Engineer II, FO Support

Amazon.com is seeking a Systems Development Engineer to join a Fulfillment Optimization team that helps promise, plan, and execute the delivery of millions of packages to customers worldwide — faster and cheaper each day — while providing an extraordinary customer experience from the website to doorstep delivery. Our systems handle millions of requests per second and make business recommendations that impact billions of dollars each year. With rapid expansion into new geographies, increasing complexity of the transportation network, and an expanding selection of products, the Fulfillment Optimization team builds solutions that scale and propel the business with best-in-class technology innovations.

We are looking for passionate, hard-working, and talented engineers who have experience supporting innovative, mission-critical, high-volume applications — and who are excited to apply AI and agentic automation to how large-scale systems are supported and operated. You will have an enormous opportunity to work across multiple systems: researching and identifying common issues, building AI-powered tooling that diagnoses and prevents them, and driving teams toward resolution to have a positive impact on the customer experience. Your solutions will impact our customers directly. This role requires you to hit the ground running; your ability to learn quickly and work on disparate and overlapping tasks will define your success.