Team Lead, Business Systems Analyst

Who are we At Blackbaud, we empower the people and institutions changing the world—accelerating human progress and building a future where resources move at the speed of need. Our mission is to provide cloud software, services, expertise, and data intelligence that empower and connect people to drive impact for social good, and our vision is to power an Ecosystem of Good® that builds a better world. What we are looking for

We are seeking a experienced, hands-on Team Lead, who will lead and develop a team supporting Customer Success Operations technology and workflows, with primary ownership across Gainsight and Salesforce PSA/Certinia. The role is accountable for day-to-day platform operations, intake governance, prioritization, and delivery of both run-the-business and process improvement/automation work—while remaining hands-on in configuration, troubleshooting, stakeholder alignment, and documentation.

Job Title Team Lead – Business Systems Analyst Work Location & Schedule Work Location: Sky tech, Financial District, Hyderabad, India Work Schedule:

• This role supports customers and stakeholders primarily during U.S. business hours.

• Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.

• Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.