Tata Teleservices
Team Lead - MCPE
- Location Pune, Maharashtra, India
- Experience 8+ yrs
- Job type Full-time
- Posted 13 Oct 2026
- Qualification Bachelor's
You will be taken to Tata Teleservices’s own careers page to apply. Job ID 2566.
Job description
Position Summary Lead the NaaS Operations and CPE Proactive Monitoring function, ensuring service assurance, operational governance, customer experience, automation, vendor management and technical leadership across customer network infrastructure. Responsible for SLA compliance, critical escalations, platform stability, solution implementation and continuous improvement initiatives. Key Responsibilities
- Lead and mentor proactive monitoring and service assurance teams, including capacity performance management.
- Own SLA adherence, MTTD, MTTR, major incident management and escalation governance.
- Drive integration and optimization of monitoring platforms such as Zabbix, UA, Splunk, ServiceNow and related tools.
- Govern alarm correlation, automation, event management and reduction of false alerts and repeat tickets.
- Manage OEMs, vendors, IT teams and stakeholders to ensure platform stability and operational excellence.
- Drive RCA, problem management, compliance and service transformation initiatives.
