Team Member - WiFi
- Location Pune, Maharashtra, India
- Experience 2-5 yrs
- Job type Full-time
- Posted 13 Oct 2026
You will be taken to Tata Teleservices’s own careers page to apply. Job ID 2553.
Job description
Position Summary We are seeking a skilled Wi‑Fi NOC Network Engineer to manage backend Wi‑Fi complaint handling, network performance, and technical escalations. In this role, you will monitor, troubleshoot, and optimize multi-vendor Wi‑Fi environments including Meraki, Aruba, Cambium, Ruckus, EnGenius and other OEM platforms. You will be responsible for minimizing MTTR, ensuring SLA compliance, conducting Root Cause Analysis (RCA), guiding field teams through First Level Troubleshooting (FLT), and collaborating with OEM TAC teams to resolve complex issues. Key Responsibilities 1. Backend Complaint & Ticket Management
- Monitor, triage, and handle backend Wi‑Fi complaints using enterprise monitoring dashboards and ticketing systems.
- Assign and dispatch trouble tickets (TTs) to field engineering and cross-functional teams for faster resolution.
- Manage operational KPIs focusing on MTTR and SLA adherence.
- Handle customer escalations and provide regular updates until resolution.
2. Multi‑Vendor Controller & Device Management
- Perform provisioning, registration, and configuration of APs and firewalls across Cisco Meraki, Aruba, Cambium, Ruckus, and EnGenius platforms.
