Tech Lead - ServiceNow ITSM

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India.

Job Purpose Welcome to ZEISS – a company that combines innovation and responsibility! You will play an important role in contributing to the success of digital transformation at ZEISS, with a vision of bringing people, processes, and data together, reliably and easily, to enable all ZEISS employees to work efficiently on one platform. The ServiceNow Team is responsible for operating and customizing/developing Enterprise Service Management and custom applications on the ServiceNow platform. Role Overview We are looking for an experienced ServiceNow ITSM Technology Lead who can work closely on ITSM Development and Architecture requirements and design, develop, implement, and continuously improve enterprise IT Service Management solutions on the ServiceNow platform. The role combines solution architecture, hands-on development, technical leadership, and ITSM process expertise. The ideal candidate will work closely with Product Owners, Process Owners, business stakeholders, architects, and development teams to deliver scalable, secure, and maintainable ServiceNow solutions aligned with the organization's IT strategy. Key Responsibilities Architecture & Solution Design