Technical Account Manager, Inside Sales

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Technical Account Manager (TAM) is responsible for actively driving the sales process with direct and channel customers. The TAM must be able to articulate the Company's technology and product positioning to both business and technical users. He/she must be able to identify all technical and business issues of aligned accounts to ensure customer satisfaction, through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.

Responsibilities

• Provide product and technical support for assigned accounts.

• Support, manage and sell to SMB Customers with defined geographic territory.

• Drive a culture of success through product expertise and positive account management.

• Provide accurate forecasting on Sales pipeline.

• Carefully monitor the quality of all services Qualys delivers to the customer by conducting QBRs (Quarterly Business Reviews) and ensuring adoption of technology and discovering upsell opportunity.

• Engage with channel partners and provide accurate renewal quotes.

• Raise any necessary alert for the customer’s business or technical situation in a timely manner.

• Work closely with customers to grow and expand the implementation/integration of Qualys products and services.