Technical Application Service Specialist

End Date Friday 16 October 2026 We Support Flexible Working – Click here for more information on flexible working options

Flexible Working Options Hybrid Working Job Description Summary As a Service Specialist, you will be capable of working independently managing a wide range of customer inquiries and moderately complex issues. They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem-solving skills, and taking on more responsibility in customer issue resolution. Job Description

• Experience Required: 3 to 5 years.
• Mode of work- Hybrid
• Location-Hyderabad

• Monitors and analyses data as directed using budgeting systems and protocols.
• Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
• Edits documents to fit the organisation's style guidelines and prepares information for publication using established procedures and standards.
• Supports and enables others to use and benefit from existing data management systems.
• Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
• Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services.