Technical Consultant-Genesys

Location: IND - Bangalore 24/7 | Job-ID: 216133 | Contract type: Standard | Business Unit: IT Consulting

Life on the team

As a Technical Consultant, you will be responsible for providing technical consultancy, solution design, and implementation services for Computacenter’s Genesys Cloud CX platform, which underpins the Global Service Desk. You will work closely with business stakeholders, internal teams, and partners to deliver enhancements and support initiatives that improve service performance, enable new capabilities, and ensure the platform continues to meet evolving business needs.

What you will do

• Contribute to the design, implementation, and support of enhancements for the Genesys Cloud platform.

• Deliver technical consultancy on internal and customer-facing initiatives involving Genesys Cloud.

• Work with business stakeholders and external vendors to implement new capabilities and ensure solutions align with business objectives.

• Support continuous improvement activities, helping to identify opportunities to optimise performance and efficiency.

• Develop clear, well-structured technical documentation to support solution design, governance, and delivery.

• Collaborate with colleagues and suppliers to deliver technical solutions and integrations.

• Participate in pre-sales and discovery activities where required, supporting the adoption of platform standards and best practices.