Technical Premium Support Specialist
- Location Bengaluru, KA, in
- Experience 5+ yrs
- Job type Full-time
- Posted 12 Oct 2026
You will be taken to Nexthink’s own careers page to apply. Job ID 744000154920649.
Job description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid
We are looking for a skilled Technical Premium Support Specialist to join the Nexthink customer support team and contribute to improving our customers' Digital Employee Experience. The TPS specialist will handle the technical support requests around the Nexthink Products, working closely with the Support Account Managers and Engineering teams.
Job Responsibilities
- Perform Level 1 and Level 2 support for the product-related tickets raised by the premium customers in scope.
- Ensure timely resolution of the support tickets.
- Reproduce the problems, perform troubleshooting, log analysis, and share actionable insights.
