Technical Services Intern

Job Description

AI initiatives and innovation

• Research and trial AI tools for IT operations (AIOps), such as log analysis, anomaly detection, alert triage and root-cause support.
• Build prototypes that use LLMs to generate runbooks, health-check reports and troubleshooting guides.
• Help create AI assistants that search internal documentation and past incidents.
• Write reusable prompts, templates and how-to guides, and run short demos to help colleagues adopt AI.
• Track and report the time saved and quality gained from using AI on real work.

Infrastructure and cloud

• Support the build, configuration and maintenance of Linux and Windows servers, databases, and virtual or cloud environments (Azure, AWS).
• Automate repetitive tasks with scripting (Python, PowerShell, Bash) and infrastructure-as-code (Terraform, Ansible).
• Assist with monitoring, performance testing, backups and disaster-recovery exercises.
• Help prepare technical documentation, diagrams and reports for customers.

IT security