Technology Architect

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP).

Roles & Responsibilities: Design solution architecture for scalable bot platforms using Dialogflow CX and GCP Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys) Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance Architect scalable designs considering GCP quotas, regions, and failovers

Professional & Technical Skills: Design solution architecture for scalable bot platforms using Dialogflow CX and GCP Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys) Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance Architect scalable designs considering GCP quotas, regions, and failovers