Tele Sales Officer Bancassurance

GJob Purpose

Functional Role:Tele Sales Bancassuarance

Qualification: Graduate/ Post Graduation

Vertical: Bancassurance

Location: AU Centre Aatish Market, Jaipur

Department: Tele Sales

Relevant Experience

0-1 years of experience.

Functional Competencies

• Responsible for guiding sales

representatives and ensuring that sales targets are met, generating leads.

· Assisting in resolving customer complaints/disputes.

· Monitoring sales performance.

· Keeping a record of calls and relevant details.

· Updating customer details.

· Dialer Management.

· Managing per agent productivity.

· Experience using sales tracking or customer relationship management (CRM) software

· Behavioral Competencies:

· Sales planning and organization skills.

· Closing skills.

· Client relationships.

· Customer-focus.

Job Responsibilities

Financial

• Initiate

On-call debit & online payment of renewal as per customer request.

• Periodic

Data & call audit

• Managing

Agent wise Performance tracker on day to basis.

• Collaborate with the branch Team to collect the renewal

· Daily Briefing and Knowledge Sharing.

Non-Financial Responsibilities

· Improvements in Systems and Processes

· Daily dialer call matrix maintained.

· Quality Assurance of process

· Call Assessment on daily basis and give calls feedbacks

· Data analysis on daily basis

Compliance & Risk Responsibilities

• Monitor the performance of the portfolio

based on Non-Starters & delinquency of various sourcing channels, products, customer segments, area, etc.

• Resolve audit queries and work to minimize

queries overtime. .

• Have understanding and knowledge of

company's policy.

• Co-ordinate with RCU to ensure

adequate sampling and cross verification especially for new channels and executives.