TESS Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Job Summary: The TESS manager demonstrates experience in a matrix organization and is responsible for managing an ESS team within their processing center of excellence (COE). This position partners closely with the TESS manager leads and the TESS director to ensure quality and consistent support of TESS and the tax line of business, including ensuring essential team coverage during needed hours is in place for all U.S. tax filing deadlines.

This position is responsible for leading the execution, adoption, and continuous improvement of standardized tax engagement support practices within TESS. The role provides strategic oversight for a team responsible for a wide range of tax engagement support activities, including contract preparation and delivery, workflow management, reporting, due date monitoring, and quality control processes. Leveraging deep expertise in specialized capabilities and technical areas, this position ensures the consistent delivery of high-quality services while mitigating risk to clients and the firm. As a people leader, this role is accountable for fostering a culture of excellence, accountability, and continuous improvement. The TESS Manager provides leadership, coaching, and development opportunities to team members, ensuring alignment with tax processes, procedures, and quality standards. Through effective talent management, performance guidance, and resource planning, the manager drives operational results, strengthens team capabilities, and supports employee growth while maintaining a strong focus on client service and risk management.