TL Ops- Network
- Location AP-Hyderabad-Madhapur, Hyderabad, Telangana, India
- Experience 4-7 yrs
- Job type Full-time
- Posted 8 Oct 2026
You will be taken to the employer’s own careers page to apply.
Job details
- Job ID
- Job_11331
Job description
Role Purpose
Drive device recovery performance across the assigned geography within the Bharti Airtel ecosystem by leading field executives, enforcing process discipline and maximizing recovery efficiency while minimizing losses and leakages. Key Responsibilities:
1. Recovery Operations Management
a. Own device recovery KPIs for the assigned circle/s (volumes, value recovery, turnaround time).
b. Drive daily execution plans with field executives to ensure target achievement.
c. Identify bottlenecks and plug leakage points in the recovery lifecycle.
2. Field Force Leadership
a. Manage and coach a team of field executives / agencies.
b. Set clear daily, weekly, and monthly targets and review rigorously.
c. Conduct on-ground audits and joint field visits to ensure quality execution.
d. Build accountability through performance tracking and corrective actions.
3. Performance & KPI Governance
a. Track and improve key metrics such as: Recovery rate (%) Aging buckets reduction, productivity.
b. Drive data-backed interventions to improve underperforming areas.
4. Stakeholder Coordination
a. Work closely with center and circle operations and customer experience teams.
b. Ensure alignment with legal/compliance teams for sensitive cases.
5. Process Compliance & Risk Control
a. Ensure adherence to recovery SOPs and regulatory guidelines.