HCLTech
IT Services & IT-BPM
Track Lead
- Location IN
- Experience ~5-10 yrs
- Job type Full-time
- Posted 9 Oct 2026
You will be taken to HCLTech’s own careers page to apply. Job ID 1364220955.
Job description
Job Summary
To assign and track tickets and change requests for service delivery.
Key Responsibilities
1. To monitor and track tickets/change requests and manage SLAs.
2. To work towards continuous improvement and perform root cause analysis on an ongoing basis.
3. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
4. To develop and guide the team members in enhancing their technical capabilities and increasing productivity
Skill Requirements
null
Other Requirements
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