Vendor Coordinator IV

Role Title Vendor Relationship Lead IV Department / Team Vendor Management Office (VMO) · Delivery Governance Reports To Lead, Vendor Management Office Location Hyderabad, India · Hybrid Working Hours Standard IST business hours (10:00–19:00 IST) Employment Type Full-Time ROLE OVERVIEW Astreya is seeking a Vendor Relationship Lead IV to serve as the commercial and contractual anchor within our Vendor Management Office (VMO). In this role, you will own the day-to-day relationship with Tier-1 delivery partners, maintain the OLA framework and credit schedules that tie partner performance to client commitments, and establish commercial positions on attribution, rate cards, and change requests. As a senior individual contributor within a collaborative team of five, you will review daily casework from Level I and Level II analysts, providing coaching on evidence standards and decision-making for complex cases. This role offers an excellent opportunity to drive vendor performance, maintain governance standards, and help shape our partner strategy. KEY RESPONSIBILITIES 1. Tier-1 Partner Relationship Ownership

• Act as the named relationship owner for the Tier-1 partners, running the weekly operational sync and preparing the monthly performance review with the Lead.
• Set expectations with partner account and delivery leads, and resolve open issues, jeopardy items and backlog through to closure.