It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.
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Work with incident management to streamline & improve incident triage process and implement best practises to GOC.
Process and Cost optimizations using automation in close tandem with Leads and Engineering Managers
Monitoring SLAs and ensuring team adheres to them
Prevent unplanned work creep for team by being first point of contact for any environment issues and escalations
Take part in defining and coming up with SRPs for known scenarios
Helping project go-lives by overseeing and implementing the process requirements and optimizations
Owner of overall KT process for new joiners and existing resources for BAU items
Taking part in DR testing and leading team to complete such activities successfully
Be on top of Vulnerabilities and manage them within team effectively
Be integral part of interviews for new recruits
Ensure team adheres to SLAs for various work-types such as Incidents, Changes, Service Requests, Problem Records
Bring up the level of team knowledge by taking part in documentation and leading team in doing the same
Work with service delivery to resolve problem records swiftly.
Challenge and uplift cultural thinking and propagate change in the SDH Domain and develop champions within Services.
Setup cadence for Production roster team and manage the roster as well as work assignments and any escalations
Setup release cadence for production code and go-lives and take part in socializing and reviewing the same periodically
Own the alerting and monitoring setup including defining new as well as refining existing alerts and tools to help with issue triage and faster resolutions
Guide Infrastructure capacity & planning management using system metrics to ensure scalability of services to develop dashboards.
Implement strategies to progressively reduce functional and non-functional defects within the production environments through use of production monitoring tools
Implement strategies to proactively prevent incidents in production through use of machine learning and AI technologies
Responsible for owning and improving processes around infrastructure creation, environment maintenance and alerting & monitoring
Taking part in cost optimizations, meeting compliance and meeting performance requirements
Provide ongoing support for production releases and be part of the escalation path for resources for any technical issues
What will you Bring
12+ years experience, extensive experience in commercial Information Technology coupled with tertiary qualifications in Information Technology such as, BSc/BE in Computer Science or a related discipline.
Proven experience in successfully maintaining major business solutions in production
Experience using Agile scrum methodology and project management skills.
Experience in one or more of the major programming languages, and in the evaluation of infrastructure and software options.
Expert skills in atleast one major Cloud provider such as AWS and Azure and having experience supporting platforms hosted in same
Knowledge in Industry standard DevOps and SRE practices
Familiarity with various operating systems (Linux, Mac OS, Windows).
Strong analytical and reasoning skills with an ability to visualise processes and outcomes.
Experience using system monitoring tools (e.g. AppDynamics, Splunk, OpenSearch) and automated testing frameworks
Knowledge of selected programming languages (e.g. Python, Node, Groovy) and the Java/J2EE platform
In-depth knowledge of relational databases (e.g. PostgreSQL, MySQL) and NoSQL databases (e.g. MongoDB)
A degree in Software Engineering, Computer Science, Mathematics or related fields is essential as well as knowledge of programming languages such as C++, Java or Scala.
A diverse and inclusive workplace works better for everyone: Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be. More focus on you: We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities Join NAB India: This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities To know more about us please click here To know more about NAB Global Innovation Centres please click here We’re on LinkedIn: NAB Innovation Centre India
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