Voice Engineer

At Franklin Templeton, we believe success is built through powerful partnerships. As a forward‑thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting‑edge strategies and deep insights to unlock opportunities for long‑term wealth creation. Our talented, global teams bring expertise that is both broad and unique.

From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.

About the Department

• The Communication Services team delivers secure and reliable voice and communications services across Franklin Templeton’s global enterprise. Voice engineers, network specialists, infrastructure teams, operations groups, and application partners work together to support business-critical communications and contact center platforms. The team drives modernization, automation, and continuous improvement, providing opportunities to work with advanced technologies and global-scale transformation initiatives.

How You Will Add Value?

Core Responsibilities

• You will manage enterprise voice and network communications.
• You will deploy and support voice and data solutions.
• You will execute testing and release activities.
• You will support global operations and incident response.
• You will resolve complex voice and contact center issues.