WBCG:C&LC - Relationship Manager

WBO:CCPH Group Head INTERNAL USAGE: No. of Vacancies: Reports to:CCPH Head Is a Team leader?Y/NTeam Size:140

Grade:Vice President / Dy. Vice President Business:Corporate CenterDepartment:�Wholesale Banking OperationsSub-Department: Location: Airoli About Wholesale Banking Operations The Transaction banking operations department helps in managing the transaction in the banks. Transaction Banking (TB) can be defined as the set of instruments and services that a bank offers to trading partners to financially support their reciprocal exchanges of goods (e.g.trade), monetary flows (e.g., cash), or commercial papers (e.g., exchanges) About Role Group Head is responsible for supervising and monitoring the day to day functioning of the activity assigned to Teams, with full compliance as per Banks / Regulatory policies and meeting all requirements of Audit. Group Head is responsible for Leading and motivating the teams for achievement of TATs and error free processing for smooth delivery of services to Corporate Customers. They are also responsible for reviewing the activity with Team Leads at periodic intervals during the day. They are responsible for interacting with Business / IT for resolution of issues / Escalations / Projects / Automation. They are responsible for rectifying all types of Audit observations and coordinating for the Closure of Reports. They need to ensure proper and timely billing and recovery of fees and charges. Key Responsibilities � Monitor and ensure that CCPH completes their task within TAT � Ensure ownership of CMS transactions carried out by CCPH Unit in timely/errorfree manner� viz., Onboarding, Master Setup, CMS Pooling, Upcountry Cheque Followup, Logistics, IPO/NFO handling, ECS & NACH mandates, Reconciliation of CMS Pool account and internal GL accounts, Dividend and other payment mandates, Billing and recovery of Fee, Easy Pay, Sale of Prospectus, ETC Toll,� Escrow, PFRDA and WLA activities. � Ensure compliance of all regulatory issues � Ensure Timely closure of audit comments/queries � Ensure Timely Completion of EGRC and SOX requirements � Ensure Effective deployment of Manpower to ensure that resources are utilised in productive manner � Monitor Admin activities of CCPH � Ensure Submission of MIS to various stakeholders and regulatory authority like SEBI, PFRDA etc., in time � Ensure Financial perspective:� Income targets,� minimal operational loss � Ensure Customer perspective:�� Minimal customer complaints, positive customer surveys � Ensure Operational perspective:� Adherence to TAT,� EGRC score,� Audit queries, Automation of processes � Ensure Organisational development: Productivity of group staff � Ensure all SLAs with vendor and correspondent bank are in place and renewed in time