Web support specialist
- Location Chennai, Tamil Nadu, India
- Experience 2+ yrs
- Job type Full-time
- Posted 7 Oct 2026
You will be taken to Vendasta’s own careers page to apply. Job ID 837.
Job description
Web Support Specialist I Chennai, India
Are you energized by using AI to solve technical challenges and support clients in optimizing their web platforms? Do you thrive in a fast-paced environment where every ticket is a chance to learn, optimize, and improve? We are looking for a Web Support Specialist I who is passionate about delivering fast, empathetic, and accurate support using the latest tools—including AI—to create scalable customer success.
About the Job: The mission of a Web Support Specialist I is to deliver exceptional technical support for customers using Vendasta’s Website Pro product. This role ensures clients experience quick, effective, and empathetic solutions to web-related issues—empowering them to optimize their online presence. As the first line of support, the Specialist leverages product knowledge, diagnostic tools, and AI-enhanced workflows to ensure responsive service and scalable success. The role also contributes to a culture of learning and continuous improvement by adopting emerging tools, including AI, to improve decision-making and support outcomes.
Your Impact
As a Web Support Specialist I, you’ll work with Vendasta’s Website Pro team and cross-functional support teams to:
- Provide real-time client assistance, resolving issues related to WordPress, DNS, SSL, and hosting.
- Leverage AI support tools and scripted diagnostic workflows to improve first-response quality and reduce time-to-resolution.
- Actively manage support tickets, prioritizing based on urgency and customer impact, adhering to SLA standards.