Workforce Management
- Location Gurgaon, Haryana, India
- Experience 15+ yrs
- Job type Full-time
- Posted 5 Oct 2026
- Qualification Master's
You will be taken to Ericsson’s own careers page to apply. Job ID 788560.
Job description
Join our Team
About this opportunity As part of One Service Build India (OSBI) Workforce Management organization, the Senior Manager – Workforce Management will lead the end-to-end operational management of the contingent workforce across multiple Customer Units. The role is responsible for ensuring seamless workforce lifecycle management, operational excellence, stakeholder satisfaction, adherence to established compliances & establish robust & action-based governance frameworks. Working closely with Customer Units, HR, Sourcing, Business Control, EWM, ARP Suppliers, and other enabling functions, this role will drive consistent service delivery capacity & capability, optimize workforce capacity & operations, and build a scalable operating model that adheres to the SL Build delivery & workforce strategy.
Key Responsibilities Workforce Operations
- Lead the end-to-end management of the contingent workforce lifecycle, including project deployments, onboarding, deployments, transitions between CUs, extensions, renewals, and offboarding.
- Ensure timely and accurate execution of workforce processes while maintaining agreed service levels and business continuity.
- Monitor operational performance and drive timely resolution of workforce-related issues and escalations.
- Be accountable for the Workforce related KPI’s like Utilization, Absorption, Competence, performance.
- Manage Workforce Capacity & capabilities based on capacity & competence forecasts submitted by the CUs.