WBCG:REG - Regional Head

WBO:CCPH BPC CSM INTERNAL USAGE: No. of Vacancies: Reports to:Branch Head Is a Team leader?YTeam Size:1-2

Grade:SM/AVP Business:Corporate CentreDepartment:�Wholesale Banking OperationsSub-Department: Location: Across India About Wholesale Banking Operations Wholesale Banking Operations Department focuses on the operational activities of corporate products viz. Current Accounts, CMS, Trade & Forex, etc.. It also focuses on onboarding of customers, portfolio management and services of the corporate customers. About the Role As a part of the wholesale banking operations team, Customer Service Managers (BPC) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential CMS customers. CSM (BPC) are required to handle service requests, process transactions efficiently and within the stipulated time. ���������������������������������������������������������������������������������������� Key Responsibilities � Ensure service delivery to CMS customers within the stipulated timelines � Generate income from CMS customers � Process error-free CMS transactions � Cross-sell digital solution to customers viz. Paypro/Power Access/CIB � Reconcile all CMS Pool a/c within the defined time � Resolve customer complaints within the stipulated timelines

Qualifications Optimal qualification for success on the job is: � Graduate in any Discipline � MBA/PGDBM will be preferred

Role Proficiencies: A successful candidate should possess the following: � Knowledge of banking regulations and norms � Knowledge of CMS products of the Bank � Dealt with CMS Sales/CMS Service � Good communication (both verbal and written) skill in both English and the local language � Ability to handle pressure and meet deadlines � Basic knowledge of IT