Account Manager

About the Role Uber for Business is building the future of employee transportation, helping organizations deliver safe, reliable, and seamless mobility experiences for their employees. As we continue to scale ETS, we're looking for an Account Manager to own the day-to-day management of enterprise customer accounts. You will ensure operational excellence across assigned accounts by driving service performance, coordinating cross-functional teams, managing customer reporting, and delivering an outstanding customer experience. What the Candidate Will Do: Account Operations

• Own the day-to-day management of assigned enterprise accounts.
• Monitor account health, service levels, and operational KPIs to ensure a consistently high-quality customer experience.
• Proactively identify operational issues, drive resolution, and communicate progress to customers.

Customer Engagement

• Build strong working relationships with customer stakeholders and become their trusted operational partner.
• Conduct regular operational reviews and governance meetings.
• Prepare performance reports, dashboards, and business insights for customers.

Cross-functional Coordination

• Work closely with Central Operations, Fleet Partners, Product, Support, Finance, and other internal teams to deliver customer commitments.
• Coordinate launches, service enhancements, and operational improvements.
• Track action items and ensure timely execution across stakeholders.

Continuous Improvement