You will be taken to PhonePe’s own careers page to apply. Job ID 1000000000003879.
Job description
PhonePe Limited (Formerly PhonePe Private Limited) is a technology company that builds digital platforms for Payments, Digital Distribution Services and Financial Services. Headquartered in India, the PhonePe digital payments app was launched in 2016. As of April 2026, PhonePe has over 70 Crore life-till-date registered users and a digital payments acceptance network spread across over 5 Crore merchants. PhonePe’s products and services include Consumer Payments (including Digital Distribution Services), Merchant Payments, Lending and Insurance Distribution services, and New Platforms, which comprise Share.Market (stock broking and mutual funds distribution platform), and Indus Appstore (Android-based mobile app marketplace). Culture: At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Key Responsibilities
● Key Account Acquisitions:
○ Develop and maintain a strong pipeline of the merchants according to the given revenue size.
○ Develop and maintain strong relationships with key accounts, understanding their business needs, goals, and challenges.
○ Serve as the main liaison between the company and key accounts, ensuring a high level of customer service and satisfaction.
● Sales Growth:
○ Achieve sales targets and key performance indicators (KPIs) by developing and executing account-specific sales strategies.
○ Onboard the Key Accounts on PhonePe Payment Gateway, where we get Transactions from the merchant month on month.
○ Identify opportunities for upselling and cross-selling products and services within key accounts.
○ Monitor and analyze sales performance metrics to optimize account strategies and identify areas for improvement.
● Strategic Planning:
○ Create and implement strategic account plans that align with overall company objectives and client needs.
○ Conduct regular account reviews to assess progress, identify new opportunities, and address any challenges.
● Business Development:
○ Identify and pursue new business opportunities within existing accounts and develop strategies to expand market share.
○ Collaborate with marketing and product teams to develop and deliver customized solutions that meet client needs.
● Cross-Functional Collaboration:
○ Work closely with internal teams, including marketing, product development, and customer support, to ensure seamless delivery of services and solutions to clients.
○ Coordinate with other sales team members to share insights and strategies for achieving sales goals.
● Customer Feedback and Satisfaction:
○ Collect and analyze client feedback to understand their satisfaction levels and identify areas for improvement.
○ Implement corrective actions to address any client concerns and enhance overall satisfaction.
● Market Analysis:
○ Stay informed about industry trends, market conditions, and competitor activities to identify new opportunities and potential threats.
○ Provide insights and recommendations to internal teams regarding client needs and market demands.
● Reporting and Documentation:
○ Maintain accurate records of sales activities, account plans, and client interactions using CRM software.
○ Prepare regular reports on account performance, sales progress, and future projections.
Education: Bachelor’s degree in Business Administration, Marketing, Sales, or a related
field. Experience:
○ Proven experience as a Key Account Manager, Sales Manager, or in a similar sales role, preferably in B2B PG.
○ Years of experience at least 5-6 years as a Key Account Acquisition - Manager
○ Demonstrated track record of achieving sales targets and managing key client relationships.
○ Proven track record of Hunting and closing the leads as a goog IC and achieving the targets month on month.
● Skills:
○ Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
○ Excellent negotiation and problem-solving skills.
○ Ability to analyze data, identify trends, and make informed decisions.
○ Proficiency in CRM software and Microsoft Office Suite.
● Attributes:
○ Customer-focused with a strong commitment to delivering exceptional service.
○ Self-motivated, results-driven, and able to work independently and as part of a team.
○ Adaptable and able to thrive in a fast-paced, dynamic environment.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
