AccorHotel
Assistant Manager Reservation
- Location Pune, MH, in
- Experience 2-3 yrs
- Job type Full-time
- Posted 9 Oct 2026
- Qualification Bachelor's / Diploma
You will be taken to AccorHotel’s own careers page to apply. Job ID 744000154664229.
Job description
- Assist the Reservations Manager in managing the daily operations of the Reservations Department.
- Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.
- Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.
- Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.
- Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.
- Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.
- Monitor overbooking levels and coordinate appropriate actions and Front Office.
- Ensure reservations are processed according to hotel policies, standards, and procedures.
- Assist in managing VIP, repeat, group, and special-request reservations.
- Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.
- Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.
- Support the training, coaching, and development of Reservations Agents.
- Monitor team performance and ensure departmental standards are consistently maintained.
- Assist with forecasting occupancy and identifying opportunities to increase room revenue.
- Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.