Associate, Client Tech Support Engineering

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Associate, Client Tech Support Engineering

Professional - Client Tech Support Engineer Position Summary The Professional Tech Support Engineer independently manages production support activities, resolves complex incidents, and collaborates with multiple stakeholders to ensure application stability and client satisfaction. Key Responsibilities Service Delivery

• Execute complex support activities and technical administration tasks.
• Validate application and database performance following releases and maintenance windows.
• Support critical banking applications while ensuring SLA compliance.
• Analyze application behavior and system performance.

Incident Management

• Troubleshoot and resolve moderate to complex production issues.
• Conduct impact assessments and identify root causes.
• Coordinate with development, infrastructure, and database teams during critical incidents.