Associate Operations Specialist - BBG & Agri Operations

Job Requirements About the Role The Associate Operations Specialist – Central Disbursement & Payment is part of the Central Operations team, supporting Credit Operations in the booking and processing of retail loans. The role involves managing activities such as inventory funding, pre-disbursal cancellations, master data maintenance (pin codes, cities, states), loan linking in the FinnOne system, DSA/dealer empanelment, and payout processing. The incumbent will ensure operational accuracy, drive process efficiency through automation, and maintain compliance with service standards. Key Responsibilities Primary Responsibilities

• Manage loan disbursal (booking), payouts, onboarding, and post-disbursal activities across all retail products.
• Ensure accurate and timely processing of transactions in accordance with defined SLAs.
• Maintain thorough knowledge of loan documentation across various products.
• Coordinate with internal stakeholders including branches, product teams, and policy teams for process updates and discrepancy resolution.
• Handle and manage outsourced staff effectively to ensure smooth operations.
• Drive quality standards and SLA adherence within the unit.
• Focus on automation and digitization to improve process efficiency, accuracy, and turnaround time.