Back Office Assistant Manager

Back Office Assistant Manager Position Overview: The Back Office Assistant Manager is responsible for overseeing all production-related aspects of assigned project(s) and ensuring operational excellence. This role serves as a key liaison between DATAMARK and its clients, representing the organization in daily operational matters, performance discussions, and service delivery commitments.

Primary Responsibilities

• Oversee day-to-day operations by coordinating the workflow of Back Office Supervisors and ensuring production objectives are met.
• Manage multiple production projects simultaneously, ensuring alignment with Service Level Agreements (SLAs), contractual requirements, and client expectations.
• Monitor departmental performance, identifying opportunities to improve productivity, efficiency, and overall operational effectiveness.
• Support employee performance management, including performance evaluations, coaching, discipline, and termination actions in accordance with company policy.
• Serve as the primary day-to-day client contact, participating in regular client meetings and addressing operational concerns and service updates.
• Develop and implement recovery and corrective action plans for missed SLAs or production issues, providing detailed analysis and solutions to clients.
• Ensure quality standards are met by creating and maintaining quality management processes and tracking quality metrics.