Clinical Technical Specialist

Overview

Waters Corporation, the world’s leading specialty measurement company committed to inclusion and diversity, is seeking a Clinical Technical Specialist to join our India Customer Success Team, based in Mumbai. This role is instrumental in supporting the growth of our Clinical business in India and the wider APAC region. The Clinical Technical Specialist will provide on-site technical support to customers specializing in Clinical Diagnostics, Forensic, Toxicology, and Newborn Screening. Support will be delivered both in person and remotely, ensuring consistent and high-quality service. In addition, the specialist will be responsible for managing customer complaints related to Waters Clinical product offerings, following established complaint handling processes to maintain a high level of compliance and customer satisfaction. We are looking for a highly skilled, motivated, and customer-focused individual to be based in Mumbai, India and contribute to the success of our APAC Clinical team. As a global organization, Waters provides endless opportunities for learning, growth, and career development. Many of our team members have successfully advanced their careers—whether by deepening expertise in their current roles or transitioning into new areas such as applications support, sales, global support, or leadership.

Responsibilities

Responsibilities

The primary responsibility of this role is to ensure the success of our clinical laboratory customers in India by providing comprehensive system-level support, including installation, maintenance, troubleshooting, training, and ongoing technical support for Waters Clinical solutions. This position may also provide support across the wider APAC region as business needs require.