CRM Architect

About Avanade

Avanade is the world’s leading Microsoft expert, helping more than 7,000 organizations modernize securely and scale AI using Microsoft technology, faster. Founded by Microsoft and Accenture, and operating as Microsoft’s Client Zero, Avanade brings deep expertise and proven delivery to simplify complexity, accelerate innovation, and deliver measurable results.

Together with Accenture, Avanade combines global scale with expertise in AI, cloud, data, cybersecurity, and ERP to design solutions that put people first. With 60,000 Microsoft professionals worldwide, 165,000 certifications, and the largest community of Microsoft MVPs, Avanade has spent more than 25 years helping organizations unlock the full potential of people and technology to create lasting impact for clients, employees, and communities.

Role Summary

Avanade India’s Business Applications practice is looking for a Dynamics 365 CRM Solution Architect to take overall architectural ownership of our CRM projects. This is a senior, functionally led role for someone whose career has been built on Dynamics 365 CRM — who understands how sales, service, marketing and field teams actually work, and can design a CRM solution that fits those processes rather than forcing them to fit the product.

You will lead solution design across the Dynamics 365 customer engagement modules and the Power Platform, run the functional conversation with business stakeholders, and give the technical team a design they can build.

The emphasis is on functional depth — process design, fit-gap, configuration-first solutions and adoption — backed by enough technical understanding to make sound decisions on integration, data, security and extension, and to hold the build team to a good standard. The role also carries a strong presales element: you will be the CRM solution lead on pursuits for Dynamics 365 and Power Apps opportunities — shaping the solution, demonstrating it, estimating it and helping us win it.