Customer Relationship Executive

Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Position: CRE Business: Property and Asset Management

Job Overview

You will be the face of Brightstone at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:

· Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. · Maintaining a hospitality outlook and always look presentable. · Taking ownership of the request or complaint and ensuring they are handled effectively within TAT · Taking daily rounds of the Reception lobby and reporting any lapses/ observations to the relevant team. · Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. · Responding to emergency situations (as per Brightstone policies) and contact the proper authorities when needed · Being familiar with lost and found procedures. · Nominating and attending the training programs at site/ Brightstone office. · Addressing concerns through daily checking of mails for priority requests. · Receiving calls and emails from clients. · Ensuring closure of complaints by proper communication to stakeholders. · Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. · Updating the handover/ takeover register before end of shift for all completed/pending tasks. · Managing and participating in events, overlooking general maintenance and guest handling.