Customer Service Executive-Retail Liabilities Inbound

Job Requirements About the Role Step into the spotlight as a Customer Service Executive at IDFC FIRST Bank’s Phone Banking unit! Be the voice our customers trust—resolving queries, delivering top-notch service, and guiding them toward smarter banking solutions. If you love helping people and thrive in a fast-paced environment, this is your chance to grow with a brand that puts customers first. Key Responsibilities Handle inbound calls and resolve customer queries Maintain service quality, AHT, and first contact resolution Ensure timely closure of customer requests Promote digital channel adoption Support service improvement initiatives What We’re Looking For Education: Graduate (any discipline) Experience: Customer service experience preferred Skills: Great communication, problem-solving, and a customer-first attitude

customer service, inbound call handling, service quality management, first contact resolution, conflict resolution, attention to detail, customer relationship management software, crm software, stress management, complaint resolution management, personal branding, problem solving, learning agility, banking regulations, developing people, service improvement, communication & influence, customer support, quality monitoring