Customer Service Officer

Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer

Office Location

Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.

Primary Responsibilities

• - Handle walk-in customers
• Resolve queries and complaints
• Assist in account opening and transactions
• Ensure compliance with KYC norms

Additional Responsibilities

• - Support branch operations
• Participate in local marketing activities

Reporting Team

• Reporting Designation:

• Reporting Department:

Educational qualifications preferred

• Category:

• Field specialization:

• Degree:

• Academic score: Minimum 50%

• Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required work experience

• Industry: Banking, Financial Services

• Role: Customer Service, Teller

• Years of experience: 1 to 3

Key Performance Indicators: - Customer satisfaction score

• Query resolution time
• Compliance adherence

Required Competencies: - Customer Orientation

• Communication Skills
• Problem-solving
• Attention to Detail

Required Knowledge: - Banking products

• KYC norms
• Branch operations

Required Skills: - Interpersonal skills

• MS Office
• CRM usage

Required abilities

• Physical: NA

• Other: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific requirements

• Travel: Minimal (local marketing)

• Vehicle: Two-Wheeler Vehicle

• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Incentives

• Contract Types: Full-time, Permanent

• Time Constraints: Standard banking hours

• Compliance Related: Adherence to RBI and internal policies