Customer Success Manager

Customer Success Manager, Sales & Trading (S&T)

Customer Success Managers (CSMs) connect our clients to LSEG’s solutions.

As a Customer Success Manager, you will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who use our Trading Desktop Solutions through the customer experience journey.

This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the retention strategy of this group of accounts. You will work mainly with users in the trading space covering mainly sell-side customers.

You will be responsible for the Customer Value Plans and the delivery of all agreed upon milestones. You will visit customers and form relationships with key stakeholders and user community to ensure we are delivering an elite customer experience.

You will partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth.

Additionally, you will collaborate with Market Development and Customer Proposition to provide the voice of the customer to align customer needs with our product roadmap.

Role Overview Client Satisfaction

• Develop and implement the customer success strategy and customer value plan for trading accounts to drive revenue retention

Training Coordination

• Deliver highly engaging customized workflow-based customer engagements/ training sessions