Tata Teleservices
Customer Success Manager – Platinum
- Location Navi Mumbai, Maharashtra, India
- Experience 7+ yrs
- Job type Full-time
- Posted 7 Oct 2026
- Qualification Master's / Bachelor's (Engineering)
You will be taken to Tata Teleservices’s own careers page to apply. Job ID 2520.
Job description
Broad Role Description
A goal-oriented CSM is required for Base management in accordance with the account specific strategy. In this role, responsibilities will include influencing Retention and Revenue growth and working with Sales/CSG/SA & other internal teams to ensure that the Overall Revenue targets are achieved.
To be successful as a CSM, one should network with internal teams to streamline processes, retain high value customers, and contribute to Overall Revenue growth & minimizing Base churn.
Key Role Deliverables
The person will be responsible to create and maintain relationship leading to reduction in Churn and executes Special projects that enhance revenue and customer satisfaction.
- Responsible for active base management
- Revenue Churn and Revenue enhancement from designated set of Logos
- As per the designated frequency in person visit to the customers
- Renew the data circuits upon expiry of term.
- Drive up-selling of products/services.
- Monthly account revenue analysis and suggest Revenue Enhancement opportunities.
- Identification of non-usage rentals and suggest actions to reduce revenue loss.