Customer Support Executive-I/II

About the company: Orange Health is India’s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025. Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90! Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page. Our vision is supported by some of the world’s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognized as a Future Unicorn for two consecutive years by Hurun India. About the Role: We are looking for a proactive and customer-focused Doctor OMT Agent to manage doctor-related orders, booking requests, follow-ups, and coordination with internal teams. The candidate will be responsible for ensuring accurate and timely order processing while maintaining a high level of customer and doctor experience. Why join us?

● Market competitive salary with bi-annual increments. ● Great stock option policy with rights to exercise 10 years post exit. ● Well known for a collaborative culture with a top 10% rating on Glass door. ● Fastest-growing health tech company in India with marquee investors. ● Opportunity to build a product that will have a significant impact on people's health and well-being. Roles and Responsibilities: ● Handle doctor-related booking requests and ensure orders are scheduled accurately and within the defined SLA. ● Coordinate with doctors, customers, BDs, and other internal teams for smooth order processing. ● Make outbound calls to customers for booking confirmation, and other order-related requirements. ● Handle incoming booking chats/calls and provide accurate information regarding tests & pricing. ● Follow up on pending, unscheduled, or incomplete orders and ensure timely closure. ● Ensure all activities are performed as per the defined SOPs, SLAs, and quality standards. ● Achieve individual productivity, conversion, SLA, quality, and other assigned performance targets. ● Maintain professional communication and ensure a positive experience for doctors and customers. Skills we are looking for: Good verbal and written communication skills. ● Strong customer-handling and interpersonal skills. ● Good understanding of healthcare/lab diagnostic services is preferred. ● Ability to handle multiple orders and tasks simultaneously. ● Ability to work under pressure and meet defined SLAs. ● Willingness to work in rotational shifts, including weekends/holidays, as per business requirements.