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Job description
The Digital & Agentic Analytics Manager is a key role in our efforts to scale value realisation and drive adoption for our customers. Today, much of what we build and launch – digital journeys, agentic workflows, and the go-to-market campaigns that introduce new enhancements – goes live without a clear, consistent way to see how it changes customer product usage. This role closes that gap: building the testing and measurement capability – grounded in usage, consumption and customer satisfaction outcomes – that turns a launch into a verdict, and that verdict into a clear recommendation on what to scale, change or stop. As digital and agentic ways of working increasingly converge, this role sits at the centre of that convergence, measuring impact across both in the same way so colleagues can prioritise what matters most and customers see value sooner.
Key skills and responsibilities
Deep understanding of how usage and outcome data can advise decisions on digital journeys, agentic workflows and go-to-market campaigns.
Practical understanding of agentic AI and autonomous agent systems – how they operate, where they create value, and what good performance looks like – so that measurement approaches fit agentic workflows and not just static content or campaigns.
Ability to form positive relationships with colleagues across SAM, Digital, Product Analytics, agentic delivery and product teams, understand their current questions and opportunities, and provide guidance on how testing and measurement can advise critical decisions.
Ability to lead measurement projects from start to finish, including resolving desired objectives and outcomes, questions and hypotheses, understanding data requirements, data extraction and manipulation, analysis, management, and results presentation.
Ability to communicate in a concise manner to a senior audience, presenting outcome evidence and recommendations to business partners.
Able to translate usage and consumption data into what it means for the customer and the business – the “so what” – resulting in clear recommendations and positive outcomes.
Ability to see opportunities for improvements in underlying data quality and reporting, including within our voice-of-customer and usage data sources.
Consultative, collaborative approach and positive attitude.
Key skills
Expertise using data visualisation tools such as Power BI.
Familiarity with agentic AI concepts and tools (for example agent orchestration platforms and retrieval-augmented generation), sufficient to design meaningful evaluation criteria for agentic workflows.
Experience writing SQL and using ETL tools to extract and transform data from a data warehouse (Snowflake).
Ability to design and run A/B tests and experimentation frameworks.
Able to explain technical subjects to non-technical colleagues.
Comfortable working with large, complex data sets drawn from multiple sources.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
