Duty Manager - Soft Services

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Duty Manger Soft Services Integrated Facilities Management

What this job involves

Delivery of Client Satisfaction

Duty Manager will be responsible for managing all aspects of the Soft service delivery for Boeing Campus. Duty manager is accountable for the achievement of the Management Plan and all key performance indicators. Operations and maintenance, interface with senior managers in Boeing real estate / Facility team and business units. Coordination with other key managers within Boeing and achieve customer satisfaction. Responsible for managing day to day operations which would includeall cleaning services Landscaping, managing events, supporting client meetings, managing inventory and ensure timely organising of facility related consumables being available at all times as per standards and smooth operations for end user satisfaction.

Drive the account plan to deliver high quality results which exceed the client’s expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business. Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform. Work with the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators. Proactively solicits and responds to feedback and input from client Establishes and maintains effective relationships with customers and gains their trust and respect