Engineer I - Field Service

Generate new business opportunities for service contracts, AMC/CMC, repairs, and maintenance services.

• Identify potential customers and develop new accounts through calls, visits, references, and leads.

• Maintain and strengthen relationships with existing customers.

• Maintain and strengthen relationships with Partner.

• Prepare and share quotations, proposals, and commercial offers with customers.

• Follow up on quotations and negotiate pricing and commercial terms to close sales.

• Achieve monthly, quarterly, and annual service sales targets.

• Coordinate with service/technical teams to ensure smooth execution of customer requirements.

• Renew existing AMCs and identify opportunities for upselling and cross-selling additional services.

• AMC Conversion for out of warranty contracts in WCR Category to improve business growth.

• Timely Conversion of WCR cases.

• Maintain accurate records of customer interactions, leads, quotations, orders, and sales pipeline.

• Monitor market trends and competitor activities.

• Ensure timely collection/payment follow-up from customers where required.

• Handle customer queries and coordinate for resolution to maintain customer satisfaction.

• Prepare regular sales reports and provide updates to management.

KEY SKILLS

• Sales and negotiation skills

• Customer relationship management

• Lead generation and conversion

• Communication and presentation skills

• Follow-up and relationship-building

• Commercial and quotation knowledge

• Target-oriented approach