Executive - Operations (Shiprocket Implant)

Job Title Executive - Operations (Shiprocket Implant)

Function Operations

Reports To Regional Operations Head

Location Mumbai, Delhi, Bangalore, Kolkata

Travel Required 25% þ 50% ☐ 75% ☐

About DHL Blue Dart Express India Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour. If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition. Position Overview: The Executive Operations (Shiprocket Implant) serves as the dedicated regional point of contact between Blue Dart and Shiprocket, ensuring seamless execution of operational requirements, service delivery, shipment prioritization, and resolution of customer escalations. The role is responsible for driving key performance metrics, coordinating with regional operations teams, monitoring shipment performance, facilitating exception handling, and providing operational visibility to both Blue Dart and Shiprocket stakeholders. The position plays a critical role in supporting enterprise business growth by ensuring proactive customer engagement, timely issue resolution, and adherence to agreed service standards. Job Purpose: To act as a dedicated regional operations representative for Shiprocket, enabling effective coordination between customer and operations teams, driving service excellence, managing escalations, monitoring performance metrics, and improving overall customer experience across the region. Key Roles & Responsibilities: Customer Relationship Management