Guest Relations Executive

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe. Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued. This is an exciting entry-level role with growth opportunities for a motivated applicant. Make it your next move.

EXECUTIVE RESPONSIBITIES & EMPOWERMENT

• To provide a courteous, professional, efficient, flexible and upscale service at all times, following the standards laid down by the department.
• In the position of Guest Relations Executive, to lead, to meet goals and objectives put in place by the hotel (Novotel).
• To develop high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage trustworthiness.
• To ensure effective implementation of all departmental, human resource, finance and safety system policies and procedures.
• To execute an efficient and effectual day to day training, communication and administration between different departments resulting in a highly motivated, flexible and welcoming skilled workforce.