Guest Service Ambassador Lead
- Location Bengaluru, KA
- Experience 5-8 yrs
- Job type Full-time
- Posted 9 Oct 2026
- Qualification Diploma
You will be taken to JLL’s own careers page to apply. Job ID REQ535814.
Job description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position : Guest Service Ambassador Lead
Key Responsibilities 1. General Services & Facility Operations
- Lead day-to-day GSA and workplace operations.
- Ensure smooth delivery of housekeeping, pantry, cafeteria, reception, workplace support and other soft services.
- Conduct regular site inspections and identify operational gaps.
- Ensure all facility-related complaints and requests are resolved within agreed SLAs.
- Maintain high standards of cleanliness, hygiene, ambience and workplace experience.
2. Team Management
- Supervise and guide GSA executives, housekeeping, pantry and other support staff.
- Prepare manpower deployment and shift rosters.
- Monitor attendance, grooming, performance and productivity.
- Conduct daily briefings and ensure teams follow SOPs and site requirements.
- Train and motivate team members to improve service quality.