Guest Service Associate- F&B Service

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage service team in Kochi, India. In this role, you will be the welcoming face of our dining establishment, delivering exceptional service that creates memorable experiences for every guest. You will work collaboratively with our kitchen and bar teams to ensure seamless service delivery while maintaining the highest standards of professionalism and hospitality. This position offers the opportunity to grow your career in a dynamic, fast-paced environment where your dedication to guest satisfaction truly matters.

• Greet and welcome guests with warmth and professionalism upon arrival at the restaurant or dining venue, setting a positive tone for their experience
• Seat guests promptly and present menus while providing knowledgeable information about current specials, dining options, and menu highlights
• Take accurate food and beverage orders and communicate them clearly to kitchen and bar staff, ensuring all special requests and dietary requirements are noted
• Deliver food and beverages to guests in a timely manner, ensuring proper presentation, temperature standards, and attention to detail
• Provide personalized recommendations on menu items, beverage pairings, and dining experiences based on guest preferences and needs
• Monitor guest satisfaction throughout the dining experience and address any concerns, special requests, or issues promptly and professionally
• Maintain exceptional standards of cleanliness and organization in the dining area, including tables, chairs, and service stations